Frequently Asked Questions

Shipping Information

Where does FashOlivia ship to?
FashOlivia currently ships exclusively within the United States.

Are there any shipping costs?
No, shipping is free, with no hidden fees.

How long does it take to process my order?
Orders are processed within 1-2 business days (Monday to Friday).

What is the expected delivery time for my order?
Delivery time is estimated at 5-7 business days, shipped Monday to Friday.

What is the order cutoff time?
Orders placed by 17:00 (GMT) will be processed on the same day.

How can I track my order?
A tracking number will be emailed to you after dispatch.
You can track your order via DHL, UPS, or the tracking portal on FashOlivia’s website.

Order Management

Can I change or cancel my order?
Yes, contact customer service to modify or cancel your order. Orders placed over the weekend will be processed on the next business day.

Returns and Refunds

How can I initiate a return?
Email info@fasholivia.com with your order number and reason for the return. Follow the instructions provided by customer service.

Who pays for return shipping?

  • Customer: Responsible for return shipping costs unless the item is defective or FashOlivia made an error.

How long do I have to return an item?
You have 30 days from the delivery date to return an item.

How long does it take to receive a refund?
Refunds are processed within 10 working days after the return is received and inspected.

What if I receive a damaged item?

  • Contact FashOlivia immediately with a description and photos of the damage.
  • Do not open any sealed products that are damaged.
  • FashOlivia will arrange for a return, replacement, or refund.

What should I do if I receive the wrong product?
Contact FashOlivia immediately. They will arrange a return and send the correct product at no additional cost.

What happens if my refund is delayed?

  • If you haven’t received your refund after 10 business days, check with your bank.
  • If no refund is recorded, contact info@fasholivia.com for assistance.

Payment Information

What payment methods does FashOlivia accept?
FashOlivia accepts:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay
  • UnionPay
  • Paypal

Company name: Werner E-commerce

Address: Schepenstraat 29, Bladel, 5531 GT, Noord-Brabant, Netherlands

Email address: info@fasholivia.com

Contact form: contact

Tax (VAT): NL002418931B83

Company number: 74464809

Phone: +31 6 57353025

Opening hours: Monday to Friday (09:00 - 17:00)